Bihorns Bridge — Privacy Policy

Effective date: Jan 31, 2026

This Privacy Policy explains how Bihorns Bridge ("Bihorns Bridge," "we," "us," or "our") collects, uses, discloses, and protects information about you when you visit bihornsbridge.com (the "Site"), contact us by email or through a form on the Site, or otherwise interact with our business, including when we advertise our services on third-party platforms such as Meta (Facebook and Instagram), Google, and other online advertising networks.

By using the Site or submitting information to us, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Site or submit information to us.

1. Who We Are

Bihorns Bridge

Email: bridge@bihorns.co

Phone: +971 50 753 0094

Bihorns Bridge helps businesses source products, machinery, and industrial solutions, providing product sourcing, quality assurance, logistics coordination, and customer support, primarily for customers in the United Arab Emirates, Iraq, and the wider Gulf region.

2. Information We Collect

We keep the information we collect limited to what we need to respond to your inquiries and run our business. We currently collect information from you in the following ways:

2.1 Information you provide directly

•      Contact and inquiry forms. When you use a “Consult now” or similar form on the Site, we collect the information you enter, which may include your name, company name, email address, phone number, country, and the details of your inquiry or sourcing request.

•      Direct email. When you email us at info@bihorns.com or otherwise correspond with us, we collect your name, email address, and the content of your message, along with any attachments or information you choose to share.

•      Phone and messaging inquiries. If you contact us by phone or messaging apps (for example, WhatsApp) using the number listed on the Site, we may collect your phone number and the content of that conversation.

2.2 Information collected automatically

Our Site may use standard web server logs and essential cookies needed for the Site to function correctly (for example, to remember basic browsing preferences). These may automatically record limited technical information such as your IP address, browser type, device type, and pages visited.

We do not currently use analytics or advertising cookies (such as the Meta Pixel or Google Analytics) embedded on the Site itself. If we begin using such technologies in the future, we will update this Policy and, where required by law, request your consent before doing so.

3. How We Use Your Information

We use the information we collect for the following purposes:

•      To respond to your inquiries and provide the sourcing, quality assurance, logistics, and customer support services you request;

•      To communicate with you about your inquiry, quotation, order, or ongoing business relationship;

•      To maintain records of our business communications and to improve our services;

•      To comply with legal, tax, customs, and regulatory obligations applicable to our business;

•      To protect the security and integrity of our Site and business; and

•      To manage and evaluate the performance of our advertising campaigns run through third-party platforms, as described in Section 5 below.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following:

•      Consent — where you voluntarily submit a form or send us a message;

•      Performance of a contract — to respond to your request and, where applicable, to prepare or perform a sourcing or supply agreement with you;

•      Legitimate interests — to operate, promote, and improve our business, including running and measuring the performance of our advertising campaigns; and

•      Legal obligation — to comply with applicable law, including UAE data protection, commercial, and tax regulations.

5. Advertising on Meta and Other Online Platforms

We advertise Bihorns Bridge's services on third-party platforms, including Meta (Facebook and Instagram), Google, and similar advertising networks. When you interact with our ads on those platforms (for example, by clicking an ad or filling in a lead form hosted on the platform itself), the platform collects and processes information under its own privacy policy, in addition to this one. We encourage you to review:

•      Meta's Privacy Policy: https://www.facebook.com/privacy/policy/

•      Google's Privacy Policy: https://policies.google.com/privacy

Where we use audience or performance tools offered by these platforms (for example, uploading a list of email addresses we already hold to build a lookalike or retargeting audience, or receiving aggregated, anonymized reporting on ad performance), we act in accordance with each platform's advertising and business tools terms, and we do not share more information than is reasonably necessary for that purpose. We do not sell your personal information to advertising platforms or other third parties.

6. How We Share Information

We do not sell your personal information. We may share information with:

•      Service providers who help us operate our business, such as our website/e-commerce hosting provider, email provider, and IT support, under obligations of confidentiality;

•      Logistics, customs, and supply chain partners as necessary to fulfil a sourcing, shipping, or order request you have made;

•      Advertising platforms (such as Meta and Google), only to the limited extent described in Section 5;

•      Professional advisors and authorities such as lawyers, auditors, or regulators, where necessary to comply with the law or protect our legal rights; and

•      A successor entity in the event of a merger, acquisition, or sale of business assets, subject to this Policy or a policy offering at least equivalent protection.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including to respond to your inquiry, maintain business records, and comply with legal, accounting, or regulatory requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the personal information we hold from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

We are based in the United Arab Emirates and primarily serve customers in the UAE, Iraq, and the wider Gulf region. Information you provide to us, and information shared with our service providers or advertising platforms, may be stored or processed in countries other than your own, including countries that may have different data protection laws. Where we transfer information internationally, we take reasonable steps to ensure it continues to be protected in a manner consistent with this Policy.

10. Your Rights

Depending on where you are located, you may have rights regarding your personal information, which may include the right to:

•      Request access to, or a copy of, the personal information we hold about you;

•      Request correction of inaccurate or incomplete information;

•      Request deletion of your personal information, subject to legal or legitimate business retention needs;

•      Object to, or request that we restrict, certain processing of your information;

•      Withdraw consent at any time where processing is based on consent; and

•      Lodge a complaint with your local data protection authority, where one exists.

To exercise any of these rights, please contact us at info@bihorns.com. We will respond to your request within a reasonable time and in accordance with applicable law.

If visitors from the European Economic Area, United Kingdom, or California interact with our Site or advertising, we will honor applicable rights under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), as relevant, to the extent those laws apply to our processing of your information.

11. Children's Privacy

Our Site and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-Party Links

Our Site may contain links to third-party websites, including social media pages and the advertising platforms referenced in Section 5. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes in our data practices, the tools we use (such as adding analytics or advertising pixels), or applicable law. We will post the updated Policy on this page with a revised effective date. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Bihorns Bridge

Email: bridge@bihorns.co

Phone: +971 50 753 0094